Bomgar

Better customer service, Faster remote connection and Increase IT department efficiency. The streamlined user experience allows support personnel to quickly and easily assist our users remotely with whatever issues they may encounter. The granular permissions allow us to authorize technicians with various levels of access. The reporting and auditing allow for easy review and extraction of data for analysis with our ticketing system.

The full-client download takes a little bit of time to download and install, we found that the clientless chat worked great for our customers to be able to talk instantly to the people they needed to with no downloads, then, when it was time for remote diagnostics or remote control, the agent could inform the customer what was going to happen and give them the steps to update to the full-client.

Bomgar connects people and technology securely, providing leading remote support and privileged access management solutions that strengthen security while increasing productivity. Bomgar solutions help support and security professionals improve business performance by enabling secure, controlled access to nearly any device or system, anywhere in the world. We are extremely happy with our experiences, both with the application and the vendor support. The applications functionality and feature set are great. The vendor support has been excellent, far beyond many of the other vendors we engage. We also like the future flexibility by many of the features that we have not yet implemented.