BigContacts

BigContacts is a great, solid and effective way to organize and set up client-based appointments. I've been using it for many months, and have never had issues. The best aspect of this web based CRM is the ability to multitask and differentiate between a variety of custom fields. Also, I like the marketing function best as well as the many of the little features in the software that makes it easy for reporting tools.

What I dislike is the fact you have to have the same exact spelling as entered. If someone else enters a contact in a different form it won't come up in the drop down. Example: T & L construction. Also, I dislike the ability to mass delete contacts (may have ability but I am currently unaware) and the ability to check contacts to database when importing and update any pertinent information if contact is already in the system.

Contact management and fluidity of contact information between our team was our major downfall. All of our contact communications were done through email and were constantly lost in the sea of emails that most professionals field daily. This management software allows us to keep all of that information in one location away from the stormy swallows of the daily email barrage.