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April 23, 2016
Great question Shelly! Unlike most software vendors, BCSS provides free support of the software, daily improving the software and keeping it current with changes in technology – all at no additional cost to users who enjoy ‘free software updates’. You do not have to “pay extra” for support of the SOFTWARE. In contrast, competing vendors offer ‘free software updates’ with payment of their annual support fee. BCSS does not have ‘annual support fees’ so the practice of holding ‘software updates’ hostage to force payment of service fees just doesn’t exist.
Your questions deserves a rigorous response because the advantages of choosing BCSS over competing programs have saved shops at least $3,000,000 (three million dollars) in unnecessary costs since the program’s inception in 2002:
1. BCSS is priced hundreds of dollars less than other programs because the price has not been padded with prepayment of ‘support fees’ – either for the software or for help at the shop (with issues related to Windows, computers, networks, viruses, training, etc).
2. There are no monthly or annual support fees so if help is never needed, there’s never an add-on for ‘support’.
3. As an extension of our ‘fair and reasonable policies’, a live demo is included with purchase as well as several training videos.
4. Also, unlike other programs, ownership of the purchased copy of the software is passed to the purchaser, allowing for the resale of the copy to recover a good bit of the initial cost.
In addition to support of the software, BCSS can support Windows, networking, computers, system maintenance and optimization, viruses, reparations of issues caused by faulty equipment and user errors, administrative tasks…). These services are in addition to support of the software. BCSS can be called upon for assistance (via chat, remote access, phone, chat) and when called upon to provide such additional services, fees apply, generally at half the rate of local computer-repair services.
In summary, the BCSS approach to providing support to shop owners is as generous and fair as can be.
What kind of support is provided with Best Consignment Shop Software? Do I have to pay extra for it?
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