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Home Reviews on AyaNova Very cost efficient and effective Service software
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AyaNova

Unverified Vendor

COMMUNITY FEEDBACK SCORE

  • 4.40
  • 5 Reviews

RANKINGS & RATINGS

RANK
  • 53.6
    Service Dispatch Software
    1 / 42

ABOUT AyaNova

AyaNova® grew out of our own internal work order and customer service software application - our needs were just as complex as they are for larger businesses: we needed to dispatch technicians generate computerized work orders, control our service expenses, track our customers and how many billable hours, parts and third party service expenses we were providing to them; however there was nothing affordable that addressed all the needs of a busy service and repair shop.

We built our own work order and customer service software originally in 1995 and continue to improve it over the years adding features like preventative maintenance scheduling, service and repair scheduling customer equipment database and tracking, special project management, customizable work orders for different departments, searchable knowledgebase, integration with QuickBooks, remote access via a web browser so that remote technicians could enter work orders search the database, check their dispatch schedule and much more.

As we continue to grow our philosophy remains the same: highest quality, easy to use repair shop / work order / customer service software served up with personal service at an affordable price.

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About the Reviewer

Anonymous

Client

Very cost efficient and effective Service software

Reviewed on October 4, 2022

Review Source Alert

Organic - Unincentivized.

Down

What was the best part about using AyaNova?

My company used to use Miracle Service, a good program but it had gotten very expensive over the years. For a relatively small company we were looking for something that was cost effective but could help us schedule calls both field and in shop, and manage inventory. AyaNova has worked wonderfully to that effect, and because it is so easy to edit the program itself we could make service workorders with areas for descriptions we required etc. I have been very happy using AyaNova and it is available at such a reasonable price. One nice feature is searchability - it is very easy to search for an item / client / etc. Support may be email only but Joyce always responds in a very timely manner and is extremely helpful!

What would you change about your experience with AyaNova?

The only thing I am trying to find out more about is being able to see detailed history on inventory - it may be possible but I haven't learnt how as yet.

Overall Feedback

I am very pleased with the AyaNova program and with the support given for any questions I have had.

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