Authorize.Net

Authorize.net is a popular payment gateway provider which you can integrate with your shopping cart to collect payment via credit card on your site. It provides a simple checkout system with support for subscription/recurring billing. The customers card information is saved with Authorize.Net and you do not have to worry about being hacked and leaking all the information about your clients. In addition, to this, they also provide Fraud Prevention Filters, Virtual Terminal, Mobile Payments and e-check processing. Reports are simple and easy to use. You can download the transaction statement in CSV or Quickbooks format. Once you know which fields are used for what purpose, experienced accounts professional will be able to tally his accounts. You can also search the settled or unsettled transaction for a payment using last 4 digits of a credit card or customer name or email address. Contrary to what you read online, customer service has been really good. We have a dedicated support person handling our account and when we send an email, usually get a reply within 24 hours. They have even helped us set up an account on MyClinetLine which has been helpful in preventing unauthorized refunds.

It's very hard to understand the charges and you have to constantly contact customer support to get an understanding of these charges. You do not get a detailed report on payments made by AMEX credit cards as well. The accounts team will have to work overtime to match all these numbers. The biggest issue with using Authorize.Net is how the refunds are handled. They do not own these refund and instead, you have to rely on your MyClienLine account. You can set up alerts to receive an automatic notification whenever a refund is requested, however, the interface is not at a user-friendly and even if you challenge the dispute, the refund is processed. An inexperienced accounts rep may end up refunding the disputed amount when it's already been refunded automatically. Sometimes payments get decline and you again have to go over with the support team to find out the exact reasons.

If you are looking for a PCI-compliant payment gateway provider then I would highly recommend using Authorize.Net. They have been market leaders for long and you get loads of additional benefits with your account. Their checkout system is reliable and you will not have missed a sale due to technology failure. They have robust security in place and if you use the fraud prevention feature then you can minimize the cases of fraudulent payments. You can easily sync up your account with Quickbooks, again without any charge.