Atera

* Easy to install light weight Agent * Quick Remote Support Tool * Easy per Technician Pricing Structure with Unlimited Device Management * Integrated Cloud Backup and Email Threat/Spam Protection * Modern, Clean Cloud based User Interface and Dashboard * Built-In Ticketing System integrates with supported Zapier apps for Accounting and Billing * Ticketing System has time tracking built it. * Audible Alerts on Device Failure * Help Desk agent allows clients to submit tickets with key-combination (Screen shots are attached to the ticket)

* Lacks the advanced Remote Command Prompt other solutions provide. * No Apple Mac Agent (Mac clients are monitored via SNMP) * Mobile portal lacks some of the features of the full site. * No Integrated AV (But has support to monitor third party AV) * No Dedicated Mobile App (Though they focus heavily on their Mobile Portal) * Would like more options to customise the whitelabel

We've swapped from SolarWinds N-Able and haven't looked back. There are some more advanced management features missing that some of other providers offer however in reality we rarely used them and when we did they were exceptionally complicated and usually it was just easier to remote into the machine and fix manually. Support from the Atera team has been great and there's been several updates to the system adding new features in three months we've been using it (specifically focusing on requests from the end users).