Atera

As the IT industry evolves, we have to also evolve to meet the needs of our clients. Our IT Company has seen a lot of changes in the industry over the last 20 years. In order to compete in this competitive market, we need to be in constant contact with our clients and to be able to quickly address their issues. Over the last year, our managers have been beta testing Managed Services Software products. They made a decision to buy a RMM package from a reputable company that wanted to break into this market. Their product offered an extensive feature list but it was too difficult to use for our staff and they did not invest the time to training and integration. So, after a year of wasting money, the owners of the company decided to go a different direction. They chose Atera, a full featured RMM and PSA product that is priced different than the rest of the market. This pricing model was what first attracted us to this product. Being a small company with a limited budget, we watch all monthly expenditures. Pricing based on the number of active Technicians just made sense to us and our clients. After the 30 Day trial period, communicating with Atera Sales and Support, we felt like this product was a perfect fit. The interface is easy to understand and Atera Support has been responsive and knowledgeable. We are still in the beginning stages of deployment and so far, we are very pleased with the performance and the Atera staff.

Company still growing and developing their support systems for the US. They are currently working on integration with Teamviewer for Remote Connection. This feature will be important to us because we already own Teamviewer licensing. Customization is also important to us to brand the product for our use. I would like to have our icon for the Clent Application.

Atera is a great new product for MSP's that can not afford to pay per device. Atera offers a new way to grow your relationship with your clients and service their systems efficiently. Support and Sales from Atera have been great. They have given direction and really seem to care about the product and their clients. So far, we are pleased with the performance and features of Atera. We are looking forward to the new revisions and growing as Atera Evolves into a leading provider of RMM and PSA products.