Ameyo Proactive Outbound

Ameyo offers Customer Interaction Management technology for companies to enable them to reach out to potential customers, connect with them, complete their order, manage their complaints as well as deliveries and provide feedback through an integrated interface. Ameyo allows organizations to be proactive to their customers as compared to the reactive or passive technologies of the past without the need to replace the existing infrastructure. Ameyo allows a business to integrate its existing workflows and applications into a contact center solution which has been a challenge for organizations that had to modify their internal processes in order to co-exist with standalone solutions.

Customers wish to be kept well informed, and are relatively ecstatic by proactive communications. Keeping the customer informed helps manage expectations and preserve customer satisfaction. But they want the information they receive to be timely and relevant to their interests. Ameyo Proactive Outbound is equipped with capabilities that power multi-channel campaigns and proactive outbound communications across multiple channels (voice, SMS, social, and web). Ameyo dialer is the heart of proactive outbound communications, that offers outbound capabilities that ensures communications compliance with legal regulations and harbours loyal and long-term relationship with customers. Ameyo enables you to deliver optimized campaigns across multiple channels orchestrating end-to-end customer communications to deliver the best results.

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and opinions about Ameyo across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Ameyo. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.