Parature from Microsoft

The application itself is very flexible and offers many possibilities. You can host downloads and control the access to those downloads. I also like that you can create a knowledge base for you customers and for yourself. That way you have full control. Its also possible to create articles with images and/or video. This makes the tool efficient as empowers your customers to find their own solutions. They don`t have to contact support all the time, which makes them happy and helps you to be productive. You can actually publish articles to social media networks.

Its expensive and you are not able to find out this on there website. Strange because its owned by Microsoft and all other products from Microsoft are priced on there website. This is an issue they should consider, both for there own part and for the possible customers part. Could be a potential loss of customers, because of the missing pricing.

A feature i haven`t seen with others, are the possibility to SEO your knowledge portal. Its great to be able to monitor social networks and offer service through them. Overall a great product, based on social networking and be present and monitor where your clients are. Very useful in a time With many types of social networking.