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KPS Knowledge Management Software

Unverified Vendor

COMMUNITY FEEDBACK SCORE

  • 4.67
  • 3 Reviews

RANKINGS & RATINGS

RANK
  • 43.1
    Call Center Software
    10 / 304
  • 5.0
    Knowledge Management Software
    70 / 242
  • 5.0
    Help Desk Software
    108 / 300

ABOUT KPS Knowledge Management Software

KPS provide Knowledge Management software for Call Centres, Service Desks, Shared Service Centres, Web Self-Service and Internal Knowledge Management.

Implement KPS's Universal Knowledge product to empower your customer service staff along with your internal and external customers by providing instant access to critical knowledge at the point of need.

KPS provides intelligent Knowledge Management software worldwide, enabling our customers to put their customers and employees at the heart of their operations, whilst reducing operational costs and improving business efficiency and growth.

Effectively manage your entire knowledge estate with ease and personalise your premium knowledge for each audience, to ensure that the best knowledge is shared without compromising it’s security.

The KPS Universal Knowledge product can be deployed in the cloud as a full service offering or it can be deployed on premise.

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About the Reviewer

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Michelle Gabudao

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Level1Contributor
  • CrowdReviews.com member since Apr 2016
  • Philippines

Review Distribution (600)

  • Excellent (437)
  • Very Good (163)
  • Average (0)
  • Poor (0)
  • Terrible (0)
600Reviews
500Helpful votes
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Michelle Gabudao

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  • Level 1 Contributor
  • Point 600 reviews
  • Thumb 500 helpful votes
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KPS Knowledge Management Software's best implementation team!

Reviewed on April 26, 2022

Valid Validated Review   |  
Review Source Alert

This reviewer was offered an incentive for completing this review.

Down

What was the best part about using KPS Knowledge Management Software?

Knowledge Management Software's implementation team had been very helpful to us in installation and customization. They provided us a hands-on server install on site and detailed us the info on how to operate it. And because of what happened, we can save time and had an opportunity to talk with them and asked for some queries which were answered very professionally. The implementation process didn't even took many days to complete. After the early days of using it, we found out how easy it is to use and learned the advantages of it. It includes tools for KMS and workflow such as Ask Expert, Moderating, Authoring, Hot Topics and others. Additionally, it has a good natural language search engine with self-learning from contextual searches.

What would you change about your experience with KPS Knowledge Management Software?

They used to have a bit dated of look and feel of the product, but gladly they have improved it. Some minor problems are solved by their customer service real quick. So I guess there is not much to worry about getting problems with it. Besides, it is easy to use and for every implementation you can ask for KPS staff to help you.

Overall Feedback

Overall, they have the best support team and we are very grateful to them. They served us well as what they had promised and let us determine the operations. Even at a low cost, they provide us a high quality service that completely meets our needs. It is advisable to listen to their instructions to get the best solutions and let them deliver your configured solution.Highly recommendable

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