• Register Your Business
  • Sign In
  • How Do We Rank
  •  
    •   Argentina
    •   Australia
    •   Bangladesh
    •   Belarus
    •   Belgium
    •   Brazil
    •   Bulgaria
    •   Canada
    •   China
    •   Costa Rica
    •   Egypt
    •   France
    •   Germany
    •   Hong Kong
    •   India
    •   Indonesia
    •   Ireland
    •   Israel
    •   Italy
    •   Japan
    •   Kenya
    •   Kuwait
    •   Malaysia
    •   Mexico
    •   Netherlands
    •   New Zealand
    •   Nigeria
    •   Pakistan
    •   Philippines
    •   Poland
    •   Qatar
    •   Romania
    •   Russia
    •   Saudi Arabia
    •   Singapore
    •   South Africa
    •   Spain
    •   Sri Lanka
    •   Sweden
    •   Switzerland
    •   Thailand
    •   Turkey
    •   UAE
    •   Ukraine
    •   United Kingdom
    •   United States
Welcome to CrowdReviews.com

Search for a Category or Company

Best companies in
Home Reviews on Infusionsoft Comprehensive but costly software
CrowdReviews.com Unverified

Infusionsoft

Unverified Vendor

COMMUNITY FEEDBACK SCORE

  • 4.00
  • 19 Reviews

RANKINGS & RATINGS

RANK
  • 55.6
    Contact Management Software
    4 / 158
  • 51.9
    eCommerce Software
    10 / 644
  • 49.7
    CRM Software
    28 / 729
  • 18.6
    Lead Management Software
    32 / 253
  • 18.6
    Marketing Automation Software
    67 / 538
  • 18.6
    Sales Force Automation Softwar..
    118 / 730

ABOUT Infusionsoft

Infusionsoft Representatives: We attract thousands of visitors to our website daily. Our visitors would benefit substantially from an accurate description of Infusionsoft. To learn more about us and manage and complete your brand description, please click here.

Work for Infusionsoft? Manage Profile
Invite your clients to leave reviews
  • Reviews
  • Product Info
  • Pricing
  • Competitors & Ratings
  • Faqs
  • Company Info

About the Reviewer

Alert

Ryan Arnfinson

Other

Level1Contributor
  • CrowdReviews.com member since Nov 2015
  • Toronto, Canada Area

Review Distribution (744)

  • Excellent (280)
  • Very Good (361)
  • Average (87)
  • Poor (12)
  • Terrible (4)
744Reviews
1244Helpful votes
Message
Full Profile

Ryan Arnfinson

Other
  • Level 1 Contributor
  • Point 744 reviews
  • Thumb 1244 helpful votes
Contact Reviewer

Comprehensive but costly software

Reviewed on December 19, 2022

Valid Validated Review   |  
Review Source Alert

This reviewer was offered an incentive for completing this review.

Down

What was the best part about using Infusionsoft?

InfusionSoft is a massively powerful marketing platform where you can manage prospects, create and execute an entire sales funnel including email marketing and ecommerce. It's not an inexpensive software as a service to implement and a paid onboarding process is pre-requisite to using their system. Four paid plans range currently from $199 to $599 per month but considering the massive ROI possible, if you have a product or service you can bring to market quickly this would be an awesome platform to launch from if it all works as described. In the interest of transparency I've experienced their demo and completed thorough research into the company but haven't used it beyond this. I like you can tailor your choice of plan to include ecommerce features, or more advanced CRM features, or both. The fact they include ecommerce as part of their specialization differentiates this InfusionSoft from others offering similar software as a service. You can create an entire automated sequence of triggered events such as making a phone call or send an email using drag and drop technology. And it files new leads systematically as they occur. It's quite a visual dashboard and seemed quite easy to use.

What would you change about your experience with Infusionsoft?

I've read you must utilize the onboarding training sessions with a month of purchasing their software license. That is not as reasonable as it could be as there are usually challenges which occur as a start up which can easily take longer than this. And to not have access which you've paid for to expert help would be a serious source of frustration for some. I've also learned that according to some that it's incredibly complex to setup and is full of technical issues. This would depend a lot on the user obviously as well, because the amount of five star versus one star reviews was about three to one. Still much higher than a company would like as far as negative reviews goes, but you can't help wonder how much hassle the user is responsible for. There is a lot to learn regarding running a full blown sales and marketing campaign. Not to mention having to learn a software for each component of this. If there onboarding and training were known to be legendary it would be much easier to recommend InfusionSoft, but it's not. Though I can't honestly say for sure. I'm interested in the learning the best comprehensive marketing software in the market and so far the negative reviews would scare me away rather than justify the price for something which may or not be buggy, and or too complex for someone such as myself to learn and implement quickly, even though I am quite tech savvy and understand sales and marketing campaigns as an expert. There would be a massive learning curve to bring an entire team onboard to use InfusionSoft. They would benefit from an actual free account trial so those of us on the fence could have hands on experience with the possibility of facilitating a real sales funnel using their system. In order to measure the learning curve without any pressure from a sales rep in a longer period than just thirty minutes or an hour. I've also read the contact import feature works poorly so that's definitely a negative as I would be bringing my previous contact list into InfusionSoft. You can get a custom contact import but it is a paid service. And is it true that the emails when sent are not responsive? Hmmm interesting.

Overall Feedback

InfusionSoft is a very comprehensive suite and specializes in ecommerce which is not found in most similar comprehensive platforms but I can't honestly recommend it at it's current price, after reading so many negative reviews and without hands on experience. The demo was informative but I can't sit with the software without a free trial and creatively connect to each of it's options and test them in my own time to get a feel for the overall value for the money. It's not cheap and there's an onboarding fee of minimum $1500. So I'll be having a look around before settling on InfusionSoft.

View other reviews and rankings of
Best Contact Management Software

Our rankings are completely independent, transparent, and community driven; they are based on user reviews and client sentiment. These companies had to earn their way up and didn't just pay their way up.
View Latest Rankings
loading

Have a comment, question, or want to share something with us?

Feedback or Questions?
Submit Feedback to CrowdReviews.com

 

 

 

 
Report a Concern
Report a Concern to CrowdReviews.com

 

 

 

 
Support Helpdesk
800-874-2458
Priority Business Support
priority@crowdreviews.com
About
  • About CrowdReviews
  • Newsroom
  • Partners
  • Conferences & Events
  • Scholarship Program
  • Investor Relations
  • Contact Us
FAQs
  • How Do We Rank
  • Who Do We Rank
  • Why Do We Rank
  • How Do We Make Money
  • How We Are Transparent
  • Algorithm Updates
  • Help & Support
Resources
  • Register Your Business
  • Claim Your Profile
  • Submit A Review
  • Download Badge
  • Directory
  • Our Blog
  • Verify Your Business
Coverage Areas
  • Services for Businesses
  • Services for Consumers
  • Software
STAY IN TOUCH
CrowdReviews.com Twitter CrowdReviews.com Facebook CrowdReviews.com LinkedIn CrowdReviews.com Instagram

Subscribe to our newsletter.

©2026 CROWDREVIEWS.COM, LLC. All Rights Reserved.

PRIVACY POLICY TERMS OF USE
Claim a Profile on CrowdReviews.com

ENHANCE YOUR PROFILE

Claim and update your profile to ensure potential customers get the best impression on what you have to offer.
loading Searching for more matching results...
Leave A Review on CrowdReviews.com

YOUR REVIEWS MATTER

CrowdReviews.com relies on user reviews and ratings in order to help buyers find the best products and services for them. We take reviews that are attached to a LinkedIn account much more seriously and consider them as legitimate user reviews.
loading Searching for more matching results...
Sign In CrowdReviews.com
MANAGE YOUR BUSINESS PROFILE

To manage your company profile on CrowdReviews.com, please enter your login credentials below.

By signing in, you agree to CrowdReviews Terms of Use and Privacy Policy. Forgot Password?

Remember your password? Login here.

REGISTER

Sign up your business.

Reviews are a big part in the buyer decision making process. Get signed up within minutes.

  • Get more customers
  • Get ranked on an even playing field
  • Get leads. Pick up new clients.
  • Get recognized for excellence.

 

 

 

Register As:

loading
loading
loading
loading