CallRail

Call Rail is a platform that has been essential to me showcasing value to my clients. As an online marketing strategist, it has been one of the missing pieces to track customer engagement with a company beyond just a visit or form submission. The keyword & lead source tracking detail is VERY helpful to us. It allows us to make decisions with other marketing efforts based on the most frequent keywords that get our potential customers calling us. Also, it's very user friendly. Just the right amount of capabilities. No need for a computer programming high-skill to make it work for any business model and they're always adding functionality and their level of customer service is unbeatable. I've never worked with a company that cares so much about its customers.

I have only run into issues with trying to track more than one number on the same site using a different plugin. Also a requirement for using keyword trackers you need to have a minimum of 10 phone numbers purchased. Some clients don't get such a high volume of traffic and don't need 10 numbers. Pricing seems fair. For a time, we were getting a lot of spam calls to the numbers we purchased through Call Rail.

Overall evaluating the options and compare them to the specific needs If you're looking for call-tracking, with recording and dynamic number change for your website, Call Rail is probably going to end up being on top. What I like the most is that any call placed through Call Rail can be recorded and an email send seconds after the call with the recording. That means you don't need to take notes when you're out on your mobile because Call Rail is already doing that.