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Callcap

Unverified Vendor

COMMUNITY FEEDBACK SCORE

  • 3.89
  • 9 Reviews

RANKINGS & RATINGS

RANK
  • 37.8
    Call Recording Software
    11 / 84
  • 6.8
    IVR Software
    13 / 74
  • 39.8
    Call Tracking Software
    18 / 75
  • 6.8
    Customer Experience Software
    49 / 178
  • 6.8
    Call Center Software
    65 / 304

ABOUT Callcap

We’re a leader in helping businesses deliver excellent customer experiences through call tracking and monitoring solutions.


We’ve been around since 2001. We started our company as the first call measurement company to provide real-time complete caller data and a recording of the call. Since then, we’ve continued to deliver new, useful tools designed to help you serve your customers as well as you can and regain control of your company.

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About the Reviewer

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Ayesha Naseer

Other

Level1Contributor
  • CrowdReviews.com member since Feb 2016
  • Pakistan

Review Distribution (585)

  • Excellent (77)
  • Very Good (507)
  • Average (1)
  • Poor (0)
  • Terrible (0)
585Reviews
237Helpful votes
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Ayesha Naseer

Other
  • Level 1 Contributor
  • Point 585 reviews
  • Thumb 237 helpful votes
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Callcap is Productive

Reviewed on May 28, 2022

Valid Validated Review   |  
Review Source Alert

This reviewer was offered an incentive for completing this review.

Down

What was the best part about using Callcap?

Call tracking, call centre option and many other tools are effective for having customer relationship management. I have found this software very effective in all its tools and the best option is the expenses management. As calling is very difficult by using the software and it can reduce that expenses by helping the users. I have found the software very interesting in all its tools and response time of the tools. It creates calls and distribute the calls to the customers for new products and packages that is for marketing of the new products.

What would you change about your experience with Callcap?

Callcap is for the small business only as we can see there are many of the firms from the large scales and medium ones that need to have the software in their management but Callcap is not active for the larger scale. It should be workable for the bigger organizations as we know better bigger organizations with many brands need to have such software for the ease.

Overall Feedback

Callcap is fair priced software that has many productive tools and it is competitive in the market as well. I have found it nice for making calls and for taking calls of the customers. It does not delay the calls from the users but takes the calls on time and helps to generate user-friendly environment. It is reliable for me and for smaller business only.

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