Help Desk Software
Published August 25th, 2016 by

Kinds of Customer Support Tools Ideal for Enterprises of Any Size

We are in the generation of countless consumers where different kinds of business and enterprises are highly demanded. Some are old in the industry while some are new. But despite of how long your business have been established, you are also prone to problem and technical difficulties. You may be wondering what procedures and steps might be advisable to you so that you will be able to solve your business related problems.In line with this, we will discuss some top customer support tools which are ideal for small and mid-sized businesses or enterprises that may help you in your troubles and difficulties.We insist that you must read and understand the entire article so that you will be able to attain your goals after reading this.

Kinds of Customer Support Tools Ideal for Enterprises of Any Size

Communities Online

Communities online allow clients to discuss and ask questions to their fellow clients or customers. It is a fact that customers tend to seek advice from their fellow customers. How did online communities become a customer support? Little did you know that online communities have different kinds of members in them. In which these members, each per say, shares knowledge, idea, thoughts and tips about business that you do not know, it is very helpful in some ways. These information might be very helpful for your problems. Now say that you have a specific problem about an enterprise, or you want to ask for any tips about purchasing, you can easily get your answer through simple word search. When I say word search, you are going to input your questions in the search box so that you will easily arrive at the specific topic or solution that you are looking for. Now, say that there is a professional business adviser online and you came across with him or her, it is like a total jackpot. See, you are not paying for him but he is giving tips for free, without any commissions or collateral. As a business owner, we should be very practical on how we will solve our problems. There are problems that can be solved in an easy way which you don’t have to expend for it. By simply opening your browsers and joining online communities, you will be able to gain tips and guides for your business. The only disadvantage of online communities is that you do not know who is telling the truth. There is no assurance.

Forum Discussions

Some free customer support tools can be identified in the form of forum discussions. This pro tool for costumer support opens up great chances for crowdsourcing. Just like online communities, forum discussions have different kinds of members too. Some might be pro and some might be new, depends on the user. The difference between forum discussions and online communities is that, forum discussions may discuss about a certain topic or problem which is not offered in online communities. As much as how many people can give their comment about a certain topic, defend their sides and debunk each other’s thoughts. At the end of the discussion, you will have the best answer you will ever get for free. Now you don’t have to worry about professional business adviser anymore for you have your own adviser with precise answers and lots of variations. Forum discussions is also beneficial for people who are confused on choices. Forum discussions discuss these options so that you will come up with the best answer to solve your business related problems. Forum discussions also offers good quality of advices from different experts and professionals in the field of business, enterprise, finance and companies. Forum discussions, unlike online communities, is worldwide. Everybody can participate in the discussion as long as they give statements that are logical and sensible. There is also minimum rate of frauds and hoax posts in forum discussions than in online communities. By these, you will be confident that in every information that you ready there may be 95 – 100 % accurate and fact.

Social Media

It’s an essential customer support tool for any size of enterprises or business because of their worldwide sources. Almost everyone today who is technologically-life styled uses social media. Facebook, Twitter, Instagram, MySpace, Tumblr, and other form of social media have a worldwide variety of members. In an instant, many business advisers are fond of using social media. In Facebook alone, you may follow a business expert or add him/her as friend so you will be able to leech some useful advice in his/her wall. Social media is an advantage when it comes to giving supports. When you are in a hurry and you do not know what to do upon a specific matter, you can easily open up your Facebook or any social media that you have to gather some information or to simply seek for the right approach for your problems through post searching from different specific personalities on business that can only be possible using social media. Social media can easily track the person that you are looking for, his posts and pictures. So much with stalking, social media can also share videos and articles about certain problems. This is very practical upon social media users. You can just scroll down for another video or follow a specific group, personality or even researcher so that you can easily see their posts.

Automatic Call Back

Study shows that company who offers automatic call back are very much appreciated by their clients. It means that every customer needs this kind of help support. Upon receiving a help alerts, the responsible company might immediately call back on how they can help. So, yes, since it is automatic call back, the machine itself is the one that will answer and call back.

Live Calls or Chat

Customers opt to look for an easy access on online shopping by which they are guided by online supports. Say that you are already in a forum discussion, online community or even in the social media, you will be able to meet a lot of people in there. For example you are in trouble and say that you are using social media right in the moment, you can easily set a video call for anyone that you think that could help you or seek for any online supports. Many companies nowadays offer this kind of support. To be honest, most of these online help supports are I.T graduates. They are professional in terms of different technology related problems. This is a great advantage for you because you can easily get solutions from experts online in a step by step basis. And yes! Since this is a live call, you can easily follow the instruction.

Support Through SMS texting

65% of American smartphone users look out their mobiles every 15mins. This is why one way of effective customer support may be in the form of SMS texting. With just a simple text you will be able to connect to any customer support to help you in your business related problems. It is easy and effective form of customer support plus it is not a waste of time for we all know that you always use your mobile phone to communicate. Text is an easy way of communication. You can give instructions that can be easily read by your customers and you don’t have to worry about the price for SMS messaging is offered for free, for some it is already in their bills. You can easily get the step-by-step process about the solution to your problems so that the transaction is effective and success plus your SMS plan is used wisely.


Another option of customer support tool is in the form of software. Samanage, Vision HelpDesk, and KPS Knowledge Management Software are some of the customer assistance that are already been verified and are all user-friendly. The sole advantage of these software is it is already running in your system. You do not need to search for personalities, or call and text companies for better solutions, or even join an active forum discussions. All you have to do is simply open the software and just search for a solution you think that you need. By this you will be able to see how innovative technologies are today. Costumer support software is good for every company because it gives precise and informative solutions for each problems that your company is facing right now. Designers and programmers have thought for every possible problems you might face in your business career. That is why they already created software that can easily manipulated and acquired for every size and kind of business in the industry.

Check out all of the customer support tool reviews of You will be amazed how easy it is to acquire and manipulate these software at an affordable price. These software have been already verified and ready to use. Check out the reviews to find which software is best for your business.

Trevor Price

Trevor Price helps small businesses leverage mobile technology to reach their audience and extend their capabilities in delivery, information, and tracking.

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