An In-Depth Exploration on 5 Video Conferencing Tools Based on Client Reviews

Communication is a lifeblood in various industries. Because of its ability to promote effective communication and eradicate geographical barriers globally, video conferencing tools utilization had become popular. Its widespread distribution offers countless benefits to the users. Some of its advantages include improved productivity, reduced travel and accommodation expenses, effective communication, and better work-life balance to name a few.

Since video conferencing offers a lot of positive effects to the growth of a company, there is no reason why installation of the top video conferencing tool is not considered. However, buyers must be careful in choosing which among the available video conferencing software in the market is suitable for their business. The selection process is a difficult task however, the perceived benefits will be of great reward.

Bright Local Survey says that 92% of buyers read online reviews, this is 4% more than its percentage 2 years ago. It was also found that 89% believes in online recommendation as much as personal suggestions. Moreover, it is a known fact that a customer review affects the buying decision of another.

Here is a deep dive on five video conferencing tools based on client reviews.

InterCall Unified Meeting

InterCall’s award-winning video conferencing system is ideal for small, medium-sized business and enterprises. It exhibits simplicity and has an easy-to-use feature. The quality of the audio and video is clean and appropriate for any industry. There is no hassle in making a call. The flexibility of the price is also interesting to note since the buyer can choose from one person to 20 people per requirement. In short, the customer pays whichever works best.

Moreover, mobile devices allows scheduling and joining conferences. In conjunction with Microsoft Outlook, meetings can be plotted directly. There are many options for employees to stay connected like the use of a landline. Also, adding and removing participants can be done to manage the participants. No matter what device is in use, it is easy to be connected.

Video boardroom integration is another feature of InterCall Unified Meeting. If there is a large number of attendees, the participants can be divided into groups where each part can concentrate on specific topics. This feature, which is very advantageous to bigger companies, is uncommon to other video conferencing tools for business. Free trial is also available for users to be able to test-drive the service.

On the other hand, most of the client reviews mentioned that one of the major drawbacks of InterCall Unified Meeting is its expensive cost. In addition to that, the fees of calling outside countries are also high. Several clients suggested improvement on data sharing. There were also instances when sessions were not recorded completely during some calls. Thus, losing some data. Glitches were also encountered by some clients who are using the mobile app.

Skype

Skype is one of the most popular program for video calling, either for personal or business purposes. It is best known for its free video chat services. For business, online plan costs $2 per month and you can already add up to 250 contacts in a group. Furthermore, it has one of the cheapest rates for outside calls.

Another advantage of using Skype is its accessibility and compatibility. As long as you have internet connection, you can use Skype in your smartphone, desktop, laptop or Xbox.

Some of its features include the ability of sending instant messages and having a chat group. Group video calls are also available which can add up to 25 people. Data sharing and screen sharing can also be executed. Moreover, voice calls can be done instead of video calls for those who prefer not to use the webcam. Skype can be a replacement for telephone calls because it is free, easy to use and worth considering.

However, based on reviews of video conferencing tools, one of the disadvantages of skype is that it does not have the ability to block unwanted callers. Furthermore, the mobile app does not have the feature for group video calls. One must use a desktop or a laptop to be able to join a video conference. It is not also available in some nations like China and Oman where skype is blocked nationwide.

RingCentral Office

RingCentral is one of the most reliable video conferencing tools which has been available for a very long time. It has a free trial version so buyers can check if it is suitable for the needs of their company. Updates are done regularly and the platform is professionally looking.

When it comes to video conferencing for business, RingCentral is considered as one of the best because it can accommodate up to 50 participants. Moreover, conferences are accessible through smartphones and tablets. Important documents can be shared and screen sharing is also possible. It also allows conference calling up to 1000 calls.

The collaboration of RingCentral with cloud-storage service Box allows users to fax files using the system. Heavy fax users can benefit from this software. Moreover, mobile apps can be used to send out faxes.

RingCentral is also considered user-friendly by the clients. It also allows recording of calls and the video and audio are of high quality. All these contributes to excellent communication.

The major drawback of RingCentral is its high price. It is not economical for small businesses which are looking for affordable software. Moreover, pricing policy is confusing to some clients and the free trial is not actually free. The quality of call is also affected if there are many participants joining the video conference.

On24

The platform of On24 is versatile and easy to manage. With its simplicity, it is stress-free to navigate the interface. The webcasting platform can be customized accordingly with over 300 widgets. It is one of the most used software for webinars and online classes. Also, video calls are of good quality.

When it comes to video conferencing, On24 connects multiple users of various places easily. It also allows recording of webinars so users can replay the video and assess which topic to improve next time. It also integrates with social media which is an advantage for product promotion. The presence of social media buttons is definitely an effective attention-grabbing technique. In addition to that, recorded clips can be stored for 12 months in the cloud server.

On24 promotes audience engagements and is popular to those who wants to learn continuously. It is a highly interactive system that develops information gathering.

Minor downsides of On24 includes the predictable consequence to the network connection due to the numerous number of participants allowed to participate. This affects the audio and video quality. Price is also an issue to some users because there are video conferencing software which has the same features but are more affordable. Also, the advance features make it harder to operate.

GoToWebinar

GoToWebinar is one of the most-used video conferencing tools in businesses because of its user-friendly interface and various tools that are very useful in managing meetings all over the globe. Furthermore, it is accessible in either android or iPhone devices. Its highly organized and easily customizable platform aids users with ease.

One of its best features is the ability to translate the interface into a variety of languages. This is beneficial especially to those companies which have branches located in non-English speaking nations. In addition to that, GoToWebinar is flexible. It allows invitations to be sent via email from the application which makes it easier to connect to other participants.

Another feature of GoToWebinar is real-time screen sharing. Together with its annotation tool which allows the user to point out important phrases and images, GoToWebinar makes it easier to discuss PowerPoint presentations. Moreover, it is known for decent video and audio quality.

One of the central concerns of client reviewers is that GoToWebinar’s platform can be a bit buggy. To some users, there are instances of few glitches such as voices not in synch with the video. Its ability to change language alters everything including the controls unlike other webinar software. In addition to that, the recorded clips are not saved automatically in the cloud. Instead, the video clips will be stored in the documents folder.

Conclusion

In a nutshell, a smart buyer must do the homework first before purchasing. This means shopping the World Wide Web for client reviews about the product or service. Reading reviews of video conferencing tools online will help the consumer to have an idea on the features, price range, availability, compatibility, and pros and cons of the software. In addition to that, it will spare the shopper the trouble of buying a video conferencing software that is not appropriate for the needs of the company.  Top video conferencing tool must be utilized in order to experience the full benefit of video conferencing.

Looking for the right video conferencing tool to use? Check out client reviews of video conferencing tools from CrowdReviews.com and discover which among the various video conferencing software made it to the top video conferencing tools.