The notion of a standard cost is a familiar one in manufacturing and distribution companies. In manufacturing companies, for example, …
It’s one thing to measure utilization (see Utilization). It’s quite another to understand what it means and to influence it. …
In the ideal world of the Professional Services Organization, clients pay for every second we spend on their behalf, and …
Although they don’t like to think in this way, Professional Services Organizations (PSOs) are businesses just like any others. They …
In this series of articles I am looking at how to measure the performance of a professional services organization (PSO). I assume, …
So far we’ve looked at two measures: utilization, and standard fee variance. Measuring Standard Fee Variance (see Standard Fee Variance) is all …
What’s the most obvious sign of a successful Professional Services Organization (PSO)? Well, one of the most tempting signs is …
When you’re designing a business system for a client, you’re often wrapped up in the logic of information flows from A to …
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