Published June 21st, 2016 by

5 Factors to Consider When Choosing a VoIP for Your Business

5 Factors to Consider When Choosing a VoIP for Your Business

In today’s world, technology plays a very important role in the lives of most, if not all, people. Technology has a role in our homes, schools and most especially in our workplaces. If you are an entrepreneur, a business VoIP tool should be one of the technologies that your company is using. It is a category of hardware and software that helps businesses make their operation and communications a lot easier and smoother. If your company isn’t using this technology yet, you better subscribe to a VoIP service provider as soon as possible.

VoIP: A Key to Success for Businesses

VoIP stands for Voice over Internet Protocol. It is the technology that has replaced business land-lines. It allows voice and even video calls between multiple telephones, computers, tablets and even smartphones using the internet rather than the traditional telephone system. This means that it will be easier for you to connect to your business partners, investors, employees and even clients. You can do it now wherever you are as long as there is an internet connection. With the best VoIP software, business owners and managers no longer have to worry about being away from their headquarter. Closely monitoring the business is still highly possible!

Another reason why it drives businesses to success is that it promotes cost reduction. Using VoIP system is a lot cheaper than using the traditional system for phone calls and video calls. Imagine being able to call internationally just by paying a quarter of what you used to pay to traditional communication provider. Isn’t that great? No wonder why call centers are now popping out anywhere in the world and big companies can easily outsource their needs for communication/customer representatives. They can easily expand without shedding too much money.

Different kinds have flourished with the help of VoIP. According to the case study written by Susan J. Campbell, certain VoIP business phone software and system helped a manufacturer succeed. The study says that it does not just help the company reduce its costs. It also helps them create a better positioning due to their improved customer service performance. This success story is not isolated to manufacturers alone. Even banks, BPO, fast food chains and other kinds of businesses have already benefited from the advantages of using the VoIP system.

Different Kinds of VoIP

It is a must for any business planning to get the best VoIP software for business to know the different varieties of VoIP. There are so many options to choose from and most often than not, it is difficult to pin point which one is the best for your company considering that almost all of them offer great features and promise high class customer service. There are different kinds of VoIP. Telecom Solutions Inc. says that there are four types of VoIP and these are the following:

  1. Integrated Access

This is considered by many as the VoIP tool for beginners. Why? It is simply due to the fact that it is the kind of VoIP which is the closest to the traditional phone systems when it comes to how their system and features work. In fact, users have the option to keep their old number and even their old phone equipment while they receive the benefits of VoIP software for business.

  1. SIP Trunks

For those clients who want to completely say goodbye to the systems of the past and want to get a whole VoIP experience, SIP trunk system is for them. The clients will need to install it and manage it on their site. The SIP system will connect the phone systems. Therefore, the conventional phone trunks will no longer needed. Internet will conventionally replace them.

  1. Managed IP PBX

The SIP Trunk system and the Managed IP PBX system are quite similar to one another aside from the fact that in SIP Trunk software, the service provider will manage everything. Procurement and maintenance of the VoIP will be handled by the chosen provider. This is recommended for those companies who do not want to shed a huge amount of cash for purchasing and operating their own system.

  1. Hosted IP PBX

Many people confused hosted IP PBX with managed IP PBX. It is important to understand that in managed IP PBX, the company receive equipment and the managed service provider maintain the facility. On the other hand, in Hosted IP PBX, the provider provides every single function by using cloud-based services.

How to Choose the Right VoIP?

Now that you already have an idea with regard to the different kinds of VoIP to choose from, you should now spend time thinking about what kind of VoIP should you get for your company. When choosing which among the different kinds of VoIP software for business, you have to think which one will really be helpful to the operation of your company. There are a lot of factors you have to consider when purchasing a system.

Price is one thing. However, it isn’t just the price. Remember that you should base your purchasing decision not just on how affordable the product is. If you do that, then get ready to receive crappy service. Also, the prices of VoIP tools aren’t far from one another. Considering the stiff competition these days, service providers make sure that their price for their service is competitive enough to be considered by their prospect clients. Below are the other factors you have to consider aside from the price:

1. Brand

While brand does not automatically reflect the kind of service that your company will be getting, it is a factor that partly tells you what to expect. Most often than not, more popular brands are the ones that are much more recommended. If many people choose them, it might be an indication that many people are happy with their service. There is also a guarantee that their service has already been proven and tested by many clients. This is why they are successful in making their brand popular. According to the study of ICA Basic, a strong brand definitely creates a positive image to the company. The more customers know about the brand, the more they think it is reliable. In choosing VoIP, choose the service providers that have already been in the market for quite some time and have already proven the quality of their service.

2. Features

It is a must to check the features of anything you are planning to buy. Some VoIP service providers might provide better and more features than the others. Always analyze whether the features they are offering are what your company needs. If you think they are offering too many, yet only a few can help your business grow, then you better go with other VoIP system. Call waiting, call forwarding, caller ID, conference call, video call and call filter are just some of the most useful features that VoIP can offer. Make sure that whatever system you choose, it will have these basic features.

3. Service Plans

Always choose a plan that is a right fit to your company needs. There are plans that provide unlimited local, long-distance and/or international voice and video calls. If your business is something that needs to make or receive calls from time to time, you better choose a service plan that offers unlimited perks to successfully cut costs. If you think, international calls are not that needed by your company, then choose a plan that does not include unlimited international calls and is cheaper than the others.

4. Alternative

Even when you already have a VoIP system in mind, it is still wiser for you to check and review on other top business VoIP tools. It is recommended to read reliable reviews of business VoIP tools to get an input from former and current users of the system. Most often than not, their reviews are already enough to help us make a decision when it comes to acquiring a VoIP system.

5. Customer Service

A great product will not do if the customer service is not great. Remember that there will be times when we will need the assistance of then service provider. It is a lot better if they can attend to our concerns as soon as possible. That is why it is a must for you to choose a service provider that caters their clients’ concerns in a nice and timely manner.

The five factors stated above are just a few of the many factors that every client should consider. However, the five things above are the basic ones. This means that they really need to be carefully considered if you want to get the most out of your chosen business VoIP system. You may also check other reviews on top business VoIP tools in to educate yourself more about this system. If you have any comment, suggestion or question, do not hesitate to indicate them on the comment section below. Your input will be a great help to others.

Keith Moore

Keith Moore has worked with several leading Android development agencies to build customized mobile apps enabling businesses to extend the use of their services to smart phones and mobile devices.

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