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Published October 26th, 2017 by

The 3 Types of BPM Adopters: Where Does Your Business Fit?

A company without a business process management (BPM) plan is like a cruise ship lost in the north Atlantic – doomed to hit an iceberg sooner or later. Without a BPM plan to displace chaos, a company can’t stay afloat in the tough competition, or find any traction to achieve bigger goals.

Businesses’ dependency on BPM system is so critical today that a 2016 survey shows that the global market for BPM software was valued at USD 6.96 billion. And that’s only a start – BPM’s market share is projected to peak at USD 14.89 billion by 2012.

But the market for BPM software is incredibly stratified at the adoption level. Some industries are totally oblivious to the benefits of BPM systems. Others have their cautionary toes dipped just to see if a BPM tool can actually spike up their operational efficiency. Finally, another group is so invested in BPM solutions that they can’t function without them.

BPM Adopters - KiSSFLOW

Here’s a quick guide to help you figure out how well you are reaping BPM’s benefits and what you stand to gain.

“Er…We’re Not Sure Yet”

At an age where driverless cars and hyperloop are about to become everyday norms, it’s ironic how there are still many businesses who are still unaware of BPM – or the benefits it offers. It’s not like these companies are living under the rock; in fact, all businesses have some kind of BPM processes already in place whether they realize or not.

But they are used to looking at the functional operations in their company such as marketing, sales, and finance, as standalone functions. In reality, businesses can amplify their productivity if they use automation to connect these functions through standard processes.

If this sounds like your business, your company must embrace BPM technology sooner or later in order to survive and thrive in the current, competitive ecosystem. A community-based product listing site is a great place to start looking for a BPM tool that can help you kickstart your BPM journey.

Many small businesses shy away from adopting new solutions like BPM because they think it’s out of their league, both in terms of budget and IT capabilities. Some of them say that they are too small, or too young, to adopt such a technology.

But no business is unfit for BPM adoption. In fact, these companies have more important reasons to implement BPM to build a solid foundation of automation before their operations scale up to new heights. With the new wave of cloud-based BPM solutions, there’s a solution for every business. But if you don’t automate now, your business risks the chance of being obliterated.

“We’re About to Fire Up Our BPM Game”

Many businesses gravitate to BPM once they get their first taste of automation and start to see its many benefits. If your business is growing, your recruitment drive has likely doubled, your purchase orders have skyrocketed, and team managers now need a proper tool to track and approve the deluge of expense claims.

Maybe your company formerly used a task management app to improve team collaboration or your IT wants to institutionalize the shadow IT apps that are threatening your company’s data security. But project management tools and productivity apps can’t live up to big responsibilities like workflow automation and data security management because their benefits stop at offering task organization. You need a software that can level up to automate tasks and pass them across individuals without any manual nudging and without compromising on data safety.

For businesses who want to expand their BPM horizon, it’s very important that they select something that is going to pay a good ROI in the long-term. A BPM is more than just an automation-enabler solution, it helps you build a work culture and standardize norms that are going to help you prepare for future growth and challenges.

As prerequisites, make sure that:

  • your processes are well defined and ready for automation
  • the tool is cloud-based and built on a robust infrastructure
  • it offers easy integration with major platforms
  • it is easy to use for all teams and not just IT
  • the software vendor is reputed and offers tech support

When you are getting serious about using BPM for achieving larger goals, choose a tool that takes out all complexities for the users. The two most important factor in this aspect is to have a simple tool that everyone can use and that doesn’t require advanced IT skills to integrate with other software.

“We Need to Turn Loose BPM to Everyone”

Not all businesses have an easy time discovering the right BPM software for their processes. Task management apps can work well for smaller teams and for a short time, but they can create more chaos than calm when process complexities grow. Similarly, businesses that adopt a BPM tool at its face value without gauging its features are in for unpleasant surprises. A lot of BPM software tools are still on-premise and limited in offerings. Many others come with coding requirements and complex IT interface, which require extra work and huge commitment.

But it’s never too late to make the switch. If your business has been tethered to a legacy BPM software for years, take it as an opportunity to find a better solution. You can take a big leap in your BPM expansion effort by embracing a low code BPM software that offers exactly what it promises – little to no coding but with all-powerful features. Similarly, it is best for your business to subscribe to a BPM tool based on software as a service (SaaS) model. SaaS-based BPM applications are cloud-based, affordable in the long haul, and offer you the flexibility of having the features that you want.

Upgrading should not always mean expanding your software budget. You should look to level up to a tool that has user-friendly interface, good mobile capabilities, and an easily scalable platform. Because all cloud apps offer all of this at a pay-per-user SaaS pricing, all businesses are flocking to the cloud BPM space. Choosing a cloud-based solution has another big advantage; you can prepare yourself for the next upgrade to the world of iBPM (intelligent business process management) solution when the opportune time comes across.

Which Way Do You Want to Go?

If you could relate to any of the above scenarios, you have a fair idea of where you stand in your BPM journey. Regardless of where your business currently is, you can always rev up your business goals with the help of the right kind of BPM tool. Just make sure that it’s something that doesn’t come with its own set of complexities instead of offering no-nonsense solution.

Suresh Sambandam

Suresh Sambandam

Suresh is the Founder & CEO of OrangeScape, makers of KiSSFLOW, a disruptive, SaaS-based enterprise-level workflow & business process automation platform with more than 10,000 customers across 121 countries. He is an expert and renowned entrepreneur on a mission to democratize cutting-edge technologies and help enterprises leverage automation. OrangeScape is a cloud pioneer from India and was one of the global 10 platform-as-a-service (PaaS) companies featured in Gartner and Forrester reports.
Suresh Sambandam

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